YOUR EXPERIENCE

U.R BEAUTIFUL EXPERIENCE

To obtain the maximum benefit from your experience at U.R.Beautiful. the general information and guidelines below will help you to achieve this.

DEPOSITS & PAYMENTS

When booking your appointment you will be asked for a deposit or payment in full in advance of your booking. This payment will be refunded if 48 hours notice is given for all treatments, excluding Group, Course, Medi- Spa & Laser bookings, where we require 72 hours minimum notice of cancellation
Course Bookings:
If 72 hours notice of cancellation is not given, the appointment will be non-refundable and non transferable

CANCELLATIONS

If you need to cancel or reschedule your appointment we require a minimum of 48 hours notice prior to your booking time. Where 48 hours notice is not given, 50% of your appointment fee will be charged and the account must be settled before any further bookings can be made. *Bookings over 2 hours and specialised treatments require a minimum of 72 hours cancellation notice or full payment will be taken.

LATE ARRIVALS

If you arrive more than 15 minutes late for your appointment you will be offered the rest of your appointment at the full price. If you arrive later than 15mins we will do everything we can to try and accommodate you.

HEALTH CONCERNS

Please let us know before your treatment if you have any concerns regarding your health or wellbeing. Please notify us upon booking if you are pregnant so that we can advise on treatments and customise techniques that are safe for pregnancy. There is a no smoking policy throughout the salon.

QUIET

To make the most out of your time with us and in respect for other guests, please ensure your mobile phone is switched off during your visit.

CHILDREN

Due to strict Health & Safety guidelines, children are not permitted in any of the treatment rooms.

FEEDBACK

We endeavour to make sure you receive the very best service and experience possible, and your feedback is extremely important to us. If you would like to share your positive experiences, offer thoughts and suggestions or let us know when something hasn’t reached your expectations, we would love to hear from you.

PREGNANCY

All treatments can only be carried out during the 2nd and 3rd Trimester or subject to Brand specific policy. Please check when booking.